Towing, Winch-Outs & Heavy Duty Recovery in Pensacola, FL
Reliable. Experienced. Local.
Matchett provides fast, professional, and reliable towing services throughout Pensacola, Gulf Breeze, and the surrounding Florida Panhandle. Whether you are a stranded motorist or a fleet manager overseeing heavy equipment, our team is fully licensed, insured, and ready to respond. We operate 24 hours a day, seven days a week, ensuring you are never left alone on the road.
- Decades of Local Experience
- Rapid Response Times
- Transparent, Competitive Pricing
- Professional, Expert Trained Operators
- Available 24 / 7
Our Services
Why Choose Matchett?
- Law Enforcement Approved: Trusted by local authorities for accident scene clearing.
- 24/7 Availability: We never close. Rain or shine, day or night.
- Licensed & Insured: Professional operators prioritizing your vehicle's safety.
- Local & Family Owned: Serving our neighbors in Milton, Pace, and the surrounding areas
What Our Customers Say
NANCY PADDOCK
2 days ago
Fast & good friendly service
Chandee White
2 days ago
Faster than expected and whipped my big ol truck that was parked on a crazy hill driveway on the back of the tow truck effortlessly.Awesome Job I was amazed.Ernie was very professional!!! I’d give 10 stars if I could!! Excellent service Ernie!
mary short
2 days ago
Bernie was my driver and what a professional positive experience he gave us. How very proud you must be to have such a attentive employee. He provided not just a service, but the ability to calm a risky situation where we broke down. He took control and put us at ease immediately. I was so scared of the traffic. He took control, had it loaded up and to the house in a matter of minutes. You got one heck of a driver, a very attentive individual that can handle anything. Thank you for sending him to us. It was my best AAA experience in all my years of having road service with AAA. Your company is the best, and I will tell everyone to call you for all their towing needs. Again, thank you and a big thank you to Ernie for all of his help and being such a professional at his job. You can tell when folks love their job. He does. He is a rock star of towing. A true pleasure to watch him work his craft. You are blessed with that man. Old folks was saved by Ernie.
Hazel Stewart
1 week ago
The tow truck driver, Dave, was super polite and courteous! His super power is “Great customer service.” My car broke down and he made me feel calm and safe. Thank you Dave!
Jerome Barnes
1 week ago
I saw Joe do an incredible job of helping a couple pull their bmw out of a ditch with the passenger side tire off the ground. Old school brains and effort got the car out. Hey Joe your not old, your just damn good.
Martin S
1 week ago
My tow truck driver, Leo from Matchett Towing and recovery. This guy helped me out with my truck and he truly did not have to since I got problem squared away. Other than me being a disabled veteran, which I don’t think he knew.
Thank you, Leo. I got your card now and I will refer you and refer to you When I need your assistance.
Amber Taylor
3 weeks ago
I can’t say enough about Matchette Bayside’s employee, Joe! I had a badly blown tire that needed a specialty tool to change, and Joe was there to help me right away. He was extremely professional, personable, and also got me back on the road quickly! He helped save me the headache of unnecessary services and fees too. This is the 2md experience I have had with Matchette Bayside Towing, and I trust their professionalism and care they show to the community we are all a part of. Thanks again Joe!!! :)
Kristen Dorsey
4 weeks ago
Dave was great! He was timely, friendly, and communicated great. Very efficient maneuvering our car as well to get it on the truck. Even though we were in a small and busy parking lot, he was confident we could make it work— and did! Thank you for your help!
Jasmine McCorvey
4 weeks ago
Ernie picked me up this morning from Matchett Towing & Recovery and the service was OUTSTANDING!!!! He is exactly the type of worker that needs to be showed that he is valued at his job. Good employees don’t come around too often, so I hope his leadership is recognizing that when it comes to him. Thank you so much!
TLE
1 month ago
I have to be completely honest about my experience because the customer service from this tow company was absolutely horrible.
We waited three to four hours for a tow truck after being told that someone was on the way. The driver eventually contacted us and told us that he would be there in about an hour. We understood that delays can happen, especially with everything going on, but after that hour passed, the driver never showed up, never called, and never returned our calls.
What makes this situation even more unacceptable is that this was happening with a hurricane approaching. We were already dealing with a stressful and potentially dangerous situation, and we were depending on this company to provide the service we were promised. Being left waiting for hours without any communication was extremely frustrating and put us in an even more difficult position.
If there was a delay, an emergency, or the driver was unable to make it, the least they could have done was communicate with us and let us know what was happening. Instead, we were left waiting and wondering if anyone was actually coming.
I understand that unexpected situations happen, especially during severe weather, but communication and customer service still matter. After waiting three to four hours and ultimately not receiving the service we were promised, I cannot recommend this company.
Totally disappointing experience from beginning to end. I would strongly encourage anyone considering this tow company to think twice before calling them.
Brandy Materiale
1 month ago
Ernie was our tow truck driver and was beyond professional, while remaining compassionate about the situation. My daughter's car got a flat in a very sketchy part of town. I felt so unsafe and had my children with me. So we got a ride somewhere else. When I was contacted about an ETA to where my daughters car was located I knew the tow truck would get there before me. I explained I was on my way and explained the situation as to why I left the car. Ernie said he absolutely understood. When I got back to my daughter's vehicle ernie was already assessing the situation. He tried to see if he could get the nuts off and change the flat. Upon learning that the nuts were stripped he safely towed the vehicle to a much much safer location of my choosing. highly recommend ernie for anyone in need of towing services. He is absolutely phenomenal!
Gloria Briggs
2 months ago
I’m so so thankful to God for Joe and the representative that answered the phone this morning at the towing company. It was amazing. It turned out to be an amazing experience. The morning started off horrible but God always turns it around and he sent Joe out. He was very kind and very understanding and it was just amazing and the representative in the office was so nice dispatch. I’m so thankful to God for the both of them and I wish that I would have many more experiences with people like that thank you Joe.
John Libby
2 months ago
Leo was professional, knowledgeable and personable. Excellent service. Great communication from dispatch and driver. Will choose again when the need arises. A+
Gerald Hearns
4 months ago
Thank you so much for coming to help my mom and I being stranded on the side of the highway! You came less than 20 minutes got my car loaded in 3-4 minutes and easy drop right to the nearest tire shop! Thank you so much again! Great personality! Keep grinding Brother and continue helping those who need it, I hope your business continue to elevate!
Marie Buela
6 months ago
Leo is fantastic! He’s fast and ready to roll! Thank you soo soo much for towing my car! You’re so very helpful! It makes everything easy for me and my husband If there’s 100 star I will give it to him! Very professional.. keep up the good work! He’s amazing!
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